Pre Order Upgrade troubles

So I pre ordered the standard digital version as soon as it became available, with all intentions of eventually upgrading to MVP or digital deluxe, as I've done the past. Now I'm trying to upgrade and it won't let me because I already purchased the standard. In the past it would allow me to hit "Upgrade for $20/40" and now it doesn't give me the option. I tried calling Playstation Support multiple times but their number ALWAYS gives me a message saying that they are not open right now and to contact Playstation Support online, even in the middle of the day. I tried going through the live chat but it just makes me try and find the solution on my own and not actually connect me to a live chat. Anyone have issues like this in the past? I've dealt with Playstation Support both on the phone and on chat and never had these kind of issues. Have any of you had this pre order upgrade issue in the past or Playstation Support issues recently?

I just did basically the same thing. For whatever reason you can't just upgrade. You have to actually cancel your pre-order and then buy the upgraded version. I just went through the live chat and they cancelled my pre-order. The one thing I'd say though is to ask for the funds to be refunded to your PS wallet rather than to your bank account. I'm still waiting for the refund and they said it could take 1-2 billing periods (tbh, I'm not entirely sure what that means.)

@IIJACKINTHBOXII said in Pre Order Upgrade troubles:

I just did basically the same thing. For whatever reason you can't just upgrade. You have to actually cancel your pre-order and then buy the upgraded version. I just went through the live chat and they cancelled my pre-order. The one thing I'd say though is to ask for the funds to be refunded to your PS wallet rather than to your bank account. I'm still waiting for the refund and they said it could take 1-2 billing periods (tbh, I'm not entirely sure what that means.)

Yeah I ended up getting through to support. I asked for it to be refunded to my wallet but I guess since I used my PayPal they had to refund it back to that which will still take 1-2 billing cycles. Oh well at least I got it figured out!

Log in to reply